Support

How to get help, and answers to the questions we hear most.

Contact us

Email support@archgram.io with what you did, what you expected and what happened. A screenshot and the diagram’s language (Mermaid, D2…) help. We read every message. Security reports: security@archgram.io.

Is something down? Check the status page.

Common questions

My AI request says the allowance is used up.: Free accounts get 20 AI credits a month, Plus 100 and Pro 500. You can keep going by adding your own AI key under Account settings → AI; requests then bill to your own provider and do not use your allowance.
Can I use my ChatGPT, Claude or Gemini subscription?: No app can. Those subscriptions do not include API access, and the providers do not let other apps sign in with them. An API key (pay-as-you-go) or OpenRouter works, and Google AI Studio has a free Gemini key.
I reached the 5-diagram limit.: Delete a diagram you no longer need, or upgrade. Existing diagrams stay editable.
How do I delete my account and data?: Account settings → Profile → Delete account. It removes your diagrams, comments, connections and subscription, and cannot be undone.
Where is my data stored?: In a managed Postgres database with row-level security. Git and Drive tokens and AI keys are encrypted. See the privacy policy for details.